CONTACT SUPPORT TEAM
You will find the fastest way to revolve most issues on our support pages. Easy solutions to the most common problems are listed on our troubleshooting page.
Quick links to solve the most common issues:
How to login: If you have a new roaster and don’t have login details yet, please search for an email from support called ‘Your tracking number and ROEST Web Portal credentials’. This email contains a link to create your new account. Since it’s an automated email, you may also need to check in your spam.
Server login failed: this can easily be fixed by resetting your metadata
Possible heater problem detected: this error can sometimes appear if you start a batch while the roaster is still cold - in this case it can be safely ignored. If the roaster does stop heating up after you see this error, then it’s very easy to replace the heating element.
If you’ve checked the support pages and can’t find a solution to your problem, please contact our support team via the form below and we’ll get back to you as soon as we can. We aim to respond to all queries within one working day.
