Motor is stuck or moves back and forth
Usually, when there is a problem with the motor, you’ll get a warning message on your touchscreen that says, “Motor is stuck”. A motor problem will be visible to you by looking at the paddles; you can see them moving back and forth, not moving at all, or having a horrible noise for instance.
A step-by-step guide to troubleshooting a motor issue:
The first and simplest step is to check your motor gear settings. Most of our p16 models should have this setting set to 12:1, except for a few early models. Read more about this here, and find out what your correct setting should be.
Turn off and unplug your roaster, and remove the top plate and lefthand side panels.
If your drum and pulleys are not moving, it could be due to a loose screw in one of the pulleys. Use a 2- and 2.5-millimeter hexagonal key to check all the set screws in the two pulleys.
Inspect the RPM proximity sensor while turning the roaster on (but not heating it up). Do not touch any parts during this operation. The proximity sensor should blink red when it registers the RPM plate moving in front of it. If it doesn’t flash red, adjust the distance between the sensor and the RPM plate (turn off the roaster while doing this). It should be close to 1 millimeter. When the sensor has been adjusted, turn on the roaster again and check the following:
If the sensor doesn’t flash red: The sensor must be changed.
If lighting up constantly: The sensor must be changed.
If the sensor blinks when the RPM plate is in front of it, it works normally.
If the proximity sensor blinks when the RPM plate is in front of it and your drum moves back and forth, the proximity sensor is most likely placed too far away from the RPM plate and needs to be adjusted. You can use this guide for reference but move it closer to the RPM plate instead of changing the sensor.
If you need to change the sensor, follow this guide.
